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Terms and conditions

Terms and conditions

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

·     Name and postal address

·     Email address

·     Telephone number

Delivery Period Following receipt and clearance of payment, all purchase(s) will be posted within five working days.

COVID-19 - Deliveries

PLEASE NOTE! Due to the ongoing COVID-19 pandemic, there might be delays getting the order to you.  

We know these are difficult times for everyone, and we have been so grateful for the positive messages we've received from our community. We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers. 
This means we are operating with smaller teams and shorter shifts. As a result UK and EU orders could take 10 - 20 working days to be delivered and International orders may take longer. But please rest assured your order will still be delivered to you as quickly and as safely as possible. We appreciate your patience in these difficult times.
We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.
Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date. Rest assured that we are following the situation closely, if anything changes, we’ll let you know. 
Your support means a lot to us, especially during this time. Stay safe and take care of each other.
The White Punch Team x

Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal).

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

Returns and Refunds Customers have up to 14 days after the goods dispatch date in which to request a return and refund, but you have to contact us within 7 days of delivery.  Before returning any product(s) please contact us via email or telephone.

We strongly recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.

Please note that any item made to order cannot be returned. In the event that any item is returned for refund it must be in a fully saleable condition, having been returned in the same condition in which it left us, and you must pay the cost of sending goods back. Upon satisfactory receipt of any returns we will make a refund of the purchase price paid for the item, but will not refund either the cost of delivery charged by us or the cost for you to return the item.

SHIPPING: Shipping Worldwide.

Replacement In the unlikely event of an item having being received damaged, then we will replace the items OR offer you a full refund, providing you have notified us within 24 hours of delivery.

Change or cancel an order We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items OR call us on +44 (0) 7703 295 288 to see if we can add to the existing order.

If your order has already been dispatched or delivered, then you'll need to follow our Returns policy the event of any unwanted products.